Privacy Policy for Visam AS
VISAM AS
Last Updated: December 08, 2025
1. INTRODUCTION
Visam AS ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, AI voice agents, automation solutions, and other products.
We are based in Stavanger, Norway, and comply with the General Data Protection Regulation (GDPR) and Norwegian data protection laws. This policy applies to all services provided by Visam AS, including:
- AI automation services (chatbots, voice agents, workflow automation)
- Software development and system integration
- Digital twin solutions (Visam 3D)
- 3D CAD modelling and animation services
- Consultation and support services
2. COMPANY INFORMATION
Company Name: Visam AS
Organization Number: [Registration Number]
Address: iParken, Stavanger, Norway
Email: marketing@visam.no
Website: https://visam.no
Business Hours: Monday - Friday, 09:00 - 17:00 (Europe/Oslo timezone)
3. INFORMATION WE COLLECT
We collect information that you provide directly to us and information automatically collected when you use our services.
3.1 Information You Provide
When you use our services or contact us, we may collect:
- Contact Information: Name, email address, phone number, company name
- Communication Data: Messages, questions, consultation requests, feedback
- Appointment Data: Consultation bookings, meeting preferences, calendar information
- Business Information: Company details, industry, automation needs, project requirements
- Payment Information: Billing details for services (processed through secure third-party payment providers)
3.2 Information Collected Automatically
When you interact with our website or AI agents, we automatically collect:
- Usage Data: Pages visited, features used, time spent, interaction patterns
- Technical Data: IP address, browser type, device information, operating system
- Voice Data: Voice recordings from AI voice agent interactions (with your consent)
- Chat Data: Conversations with our chatbots and AI assistants
- Cookies and Tracking: Website cookies, analytics data, session information
3.3 Information from Third Parties
We may receive information about you from:
- Business partners and referral sources
- Publicly available sources (company websites, LinkedIn profiles)
- Third-party platforms integrated with our services (Google Calendar, CRM systems)
4. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
4.1 Service Delivery
- Processing consultation requests and appointments
- Providing AI automation, software development, and other services
- Communicating about projects, deliverables, and support
- Managing client relationships and accounts
4.2 Service Improvement
- Analyzing usage patterns to improve our services
- Training and improving our AI models and voice agents
- Testing and developing new features
- Conducting research and development
4.3 Communication
- Sending appointment confirmations and reminders
- Responding to inquiries and support requests
- Providing updates about our services (with your consent)
- Sending marketing communications (with opt-out option)
4.4 Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud, abuse, and security threats
- Enforcing our terms of service and policies
- Resolving disputes and addressing legal claims
5. LEGAL BASIS FOR PROCESSING (GDPR)
Under GDPR, we process your data based on the following legal grounds:
- Contract Performance: Processing necessary to provide services you've requested
- Consent: You have given explicit consent (e.g., for marketing communications)
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligation: Processing required to comply with laws and regulations
6. HOW WE SHARE YOUR INFORMATION
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
6.1 Service Providers
We work with third-party service providers who assist us in delivering our services:
- Cloud Hosting: AWS, Microsoft Azure (for data storage and processing)
- AI Platforms: OpenAI, Anthropic, ElevenLabs (for AI and voice processing)
- Automation Tools: n8n, Make, Google Workspace (for workflow automation)
- Communication: Email services, SMS providers (for notifications)
- Analytics: Website analytics tools (for performance monitoring)
All service providers are contractually obligated to protect your data and comply with GDPR.
6.2 Business Partners
With your consent, we may share information with business partners for collaborative projects.
6.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or court orders
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Cooperate with law enforcement investigations
6.4 Business Transfers
If Visam AS is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred or becomes subject to a different privacy policy.
7. DATA STORAGE AND SECURITY
7.1 Where We Store Data
Your data is primarily stored within the European Economic Area (EEA):
- Primary servers located in EU data centers
- Cloud services compliant with EU data protection laws
- Third-party processors with Standard Contractual Clauses (SCCs) where applicable
7.2 How We Protect Data
We implement industry-standard security measures:
- Encryption: Data encrypted in transit (TLS/SSL) and at rest
- Access Control: Role-based access with multi-factor authentication
- Regular Audits: Security assessments and vulnerability testing
- Monitoring: 24/7 monitoring for security threats
- Backups: Regular encrypted backups with disaster recovery procedures
7.3 Data Retention
We retain your data only as long as necessary:
- Active Clients: Duration of business relationship plus 3 years
- Consultation Inquiries: 2 years from last contact
- Marketing Data: Until you withdraw consent or request deletion
- Legal Requirements: As required by Norwegian accounting and tax laws (minimum 5 years)
- Voice/Chat Logs: 6 months (for quality assurance and training)
8. YOUR RIGHTS UNDER GDPR
As a data subject, you have the following rights:
- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)
- Right to Lodge a Complaint: File a complaint with the Norwegian Data Protection Authority (Datatilsynet)
How to Exercise Your Rights:
Email us at: marketing@visam.no with subject line
"Data Privacy Request". We will respond within 30 days of receiving your request.
9. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies:
9.1 Types of Cookies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
9.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For more information, see our Cookie Policy on our website.
10. AI AND VOICE AGENT DATA PROCESSING
When you interact with our AI voice agents and chatbots, special data processing occurs:
10.1 Voice Data
- Voice recordings are processed by AI providers (ElevenLabs, OpenAI)
- Recordings are transcribed and analyzed to provide responses
- Voice data is retained for 6 months for quality assurance
- You can request deletion of voice recordings at any time
10.2 Conversation Data
- Chat conversations are logged for service improvement
- Conversations may be used to train and improve AI models
- Personal identifiers are anonymized when used for training
- You can opt out of data being used for AI training
10.3 Third-Party AI Providers
We use AI services from OpenAI, Anthropic, and ElevenLabs. These providers process data according to their own privacy policies and data processing agreements, which comply with GDPR. We have Data Processing Agreements (DPAs) in place with all AI providers.
11. CHILDREN'S PRIVACY
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately, and we will delete the information.
12. INTERNATIONAL DATA TRANSFERS
While we primarily store data within the EEA, some third-party services may process data outside the EEA (e.g., OpenAI in the United States). In such cases, we ensure appropriate safeguards:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements (DPAs) with all processors
- Adequacy decisions where applicable
- Additional security measures to protect data during transfer
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notification to registered clients
- Displaying a notice on our website for 30 days
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
14. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Contact:
Visam AS
Email: marketing@visam.no
Address: iParken, Stavanger, Norway
Phone: +47 [Phone Number]
Website: https://visam.no
Norwegian Data Protection Authority (Datatilsynet):
If you are not satisfied with our response, you have the right to lodge a complaint with:
Datatilsynet
Postboks 458 Sentrum
0105 Oslo, Norway
Email: postkasse@datatilsynet.no
Website:
https://www.datatilsynet.no
© 2025 Visam AS. All rights reserved.
This document was last updated on December 08, 2025.
For the most current version, visit
https://visam.no/privacy-policy
PRIVACY POLICY
VISAM AS
Last Updated: December 08, 2025
1. INTRODUCTION
Visam AS ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, AI voice agents, automation solutions, and other products.
We are based in Stavanger, Norway, and comply with the General Data Protection Regulation (GDPR) and Norwegian data protection laws. This policy applies to all services provided by Visam AS, including:
- AI automation services (chatbots, voice agents, workflow automation)
- Software development and system integration
- Digital twin solutions (Visam 3D)
- 3D CAD modelling and animation services
- Consultation and support services
2. COMPANY INFORMATION
Company Name: Visam AS
Organization Number: [Registration Number]
Address: iParken, Stavanger, Norway
Email: marketing@visam.no
Website: https://visam.no
Business Hours: Monday - Friday, 09:00 - 17:00 (Europe/Oslo timezone)
3. INFORMATION WE COLLECT
We collect information that you provide directly to us and information automatically collected when you use our services.
3.1 Information You Provide
When you use our services or contact us, we may collect:
- Contact Information: Name, email address, phone number, company name
- Communication Data: Messages, questions, consultation requests, feedback
- Appointment Data: Consultation bookings, meeting preferences, calendar information
- Business Information: Company details, industry, automation needs, project requirements
- Payment Information: Billing details for services (processed through secure third-party payment providers)
3.2 Information Collected Automatically
When you interact with our website or AI agents, we automatically collect:
- Usage Data: Pages visited, features used, time spent, interaction patterns
- Technical Data: IP address, browser type, device information, operating system
- Voice Data: Voice recordings from AI voice agent interactions (with your consent)
- Chat Data: Conversations with our chatbots and AI assistants
- Cookies and Tracking: Website cookies, analytics data, session information
3.3 Information from Third Parties
We may receive information about you from:
- Business partners and referral sources
- Publicly available sources (company websites, LinkedIn profiles)
- Third-party platforms integrated with our services (Google Calendar, CRM systems)
4. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
4.1 Service Delivery
- Processing consultation requests and appointments
- Providing AI automation, software development, and other services
- Communicating about projects, deliverables, and support
- Managing client relationships and accounts
4.2 Service Improvement
- Analyzing usage patterns to improve our services
- Training and improving our AI models and voice agents
- Testing and developing new features
- Conducting research and development
4.3 Communication
- Sending appointment confirmations and reminders
- Responding to inquiries and support requests
- Providing updates about our services (with your consent)
- Sending marketing communications (with opt-out option)
4.4 Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud, abuse, and security threats
- Enforcing our terms of service and policies
- Resolving disputes and addressing legal claims
5. LEGAL BASIS FOR PROCESSING (GDPR)
Under GDPR, we process your data based on the following legal grounds:
- Contract Performance: Processing necessary to provide services you've requested
- Consent: You have given explicit consent (e.g., for marketing communications)
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligation: Processing required to comply with laws and regulations
6. HOW WE SHARE YOUR INFORMATION
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
6.1 Service Providers
We work with third-party service providers who assist us in delivering our services:
- Cloud Hosting: AWS, Microsoft Azure (for data storage and processing)
- AI Platforms: OpenAI, Anthropic, ElevenLabs (for AI and voice processing)
- Automation Tools: n8n, Make, Google Workspace (for workflow automation)
- Communication: Email services, SMS providers (for notifications)
- Analytics: Website analytics tools (for performance monitoring)
All service providers are contractually obligated to protect your data and comply with GDPR.
6.2 Business Partners
With your consent, we may share information with business partners for collaborative projects.
6.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or court orders
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Cooperate with law enforcement investigations
6.4 Business Transfers
If Visam AS is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred or becomes subject to a different privacy policy.
7. DATA STORAGE AND SECURITY
7.1 Where We Store Data
Your data is primarily stored within the European Economic Area (EEA):
- Primary servers located in EU data centers
- Cloud services compliant with EU data protection laws
- Third-party processors with Standard Contractual Clauses (SCCs) where applicable
7.2 How We Protect Data
We implement industry-standard security measures:
- Encryption: Data encrypted in transit (TLS/SSL) and at rest
- Access Control: Role-based access with multi-factor authentication
- Regular Audits: Security assessments and vulnerability testing
- Monitoring: 24/7 monitoring for security threats
- Backups: Regular encrypted backups with disaster recovery procedures
7.3 Data Retention
We retain your data only as long as necessary:
- Active Clients: Duration of business relationship plus 3 years
- Consultation Inquiries: 2 years from last contact
- Marketing Data: Until you withdraw consent or request deletion
- Legal Requirements: As required by Norwegian accounting and tax laws (minimum 5 years)
- Voice/Chat Logs: 6 months (for quality assurance and training)
8. YOUR RIGHTS UNDER GDPR
As a data subject, you have the following rights:
- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)
- Right to Lodge a Complaint: File a complaint with the Norwegian Data Protection Authority (Datatilsynet)
How to Exercise Your Rights:
Email us at: marketing@visam.no with subject line "Data Privacy Request". We will respond within 30 days of receiving your request.
9. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies:
9.1 Types of Cookies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
9.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For more information, see our Cookie Policy on our website.
10. AI AND VOICE AGENT DATA PROCESSING
When you interact with our AI voice agents and chatbots, special data processing occurs:
10.1 Voice Data
- Voice recordings are processed by AI providers (ElevenLabs, OpenAI)
- Recordings are transcribed and analyzed to provide responses
- Voice data is retained for 6 months for quality assurance
- You can request deletion of voice recordings at any time
10.2 Conversation Data
- Chat conversations are logged for service improvement
- Conversations may be used to train and improve AI models
- Personal identifiers are anonymized when used for training
- You can opt out of data being used for AI training
10.3 Third-Party AI Providers
We use AI services from OpenAI, Anthropic, and ElevenLabs. These providers process data according to their own privacy policies and data processing agreements, which comply with GDPR. We have Data Processing Agreements (DPAs) in place with all AI providers.
11. CHILDREN'S PRIVACY
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately, and we will delete the information.
12. INTERNATIONAL DATA TRANSFERS
While we primarily store data within the EEA, some third-party services may process data outside the EEA (e.g., OpenAI in the United States). In such cases, we ensure appropriate safeguards:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements (DPAs) with all processors
- Adequacy decisions where applicable
- Additional security measures to protect data during transfer
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notification to registered clients
- Displaying a notice on our website for 30 days
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
14. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Contact:
Visam AS
Email: marketing@visam.no
Address: iParken, Stavanger, Norway
Phone: +47 [Phone Number]
Website: https://visam.no
Norwegian Data Protection Authority (Datatilsynet):
If you are not satisfied with our response, you have the right to lodge a complaint with:
Datatilsynet
Postboks 458 Sentrum
0105 Oslo, Norway
Email: postkasse@datatilsynet.no
Website: https://www.datatilsynet.no
© 2025 Visam AS. All rights reserved.
This document was last updated on December 08, 2025.
For the most current version, visit https://visam.no/privacy-policy